Política de reembolso
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and in its original package. The return needs to be made in 3 Days upon the agreement of return.
But please understand, I cannot refund RETURN SHIPPING cost.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I cannot accept refunds or returns on following situations:
- If your event is canceled or you changed your mind.
- If you pass me wrong measurements*. (I will assist you on the process)
* If your complaint is about ''I made your dress in wrong measurements than you sent me'', then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress.
- If your measurements changed due to weight gain or loss.
- If your dress is damaged because of wrong ironing or washing methods.
- If you pass me wrong shipping details.
- If you contact me with your return request in longer time than 3 DAYS after you received your package.
- If you don't return your dress in 3 Days upon the agreement of return.
- I can't accept a return or refund if the reason is you didn't like the style on you.
Please understand. If you are not sure about which style is better for your body type then I recommend you to visit a local bridal salon and try on similar style dresses. This would help you to make your final decision.
- Rush service fees (if any) are not refundable.
Please Note:
Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.
But please understand, I cannot refund RETURN SHIPPING cost.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I cannot accept refunds or returns on following situations:
- If your event is canceled or you changed your mind.
- If you pass me wrong measurements*. (I will assist you on the process)
* If your complaint is about ''I made your dress in wrong measurements than you sent me'', then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress.
- If your measurements changed due to weight gain or loss.
- If your dress is damaged because of wrong ironing or washing methods.
- If you pass me wrong shipping details.
- If you contact me with your return request in longer time than 3 DAYS after you received your package.
- If you don't return your dress in 3 Days upon the agreement of return.
- I can't accept a return or refund if the reason is you didn't like the style on you.
Please understand. If you are not sure about which style is better for your body type then I recommend you to visit a local bridal salon and try on similar style dresses. This would help you to make your final decision.
- Rush service fees (if any) are not refundable.
Please Note:
Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.